Withdrawal Policy 

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Withdrawal Policy Digital Products

June 19, 2026

Notice of Right of Withdrawal pursuant to EGBGB Anlage 1 zu Art. 246a § 1 Abs. 2 Satz 2 Source: BGBl. I 2013, S. 3663 – 3664

WITHDRAWAL POLICY

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the date the contract is concluded.

To exercise your right of withdrawal, you must inform us, Achille Granita, 0800 800 800, 5 Happiness Street, Business Bay, Dubai, United Arab Emirates of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by mail or an email). You may use the attached model withdrawal form for this purpose, but this is not mandatory.

You may also fill out and submit the model withdrawal form or another unambiguous statement electronically on our website Candleux.com. If you make use of this option, we will immediately send you (e.g., via email) confirmation of receipt of such a withdrawal.

You may also exercise your withdrawal online at Digistore24. If you use this online function, we will immediately send you confirmation of receipt on a durable medium (e.g., via email) containing information regarding the content of the withdrawal notice as well as the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send the notification of your exercise of the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. For this refund, we will use the same payment method you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund.

The right of withdrawal expires in the case of a contract for the delivery of digital content not stored on a tangible medium if we have begun performing the contract after you

1. you have expressly agreed that we may begin performing the contract before the end of the withdrawal period, and

2. have confirmed your understanding that by giving your consent to the start of contract performance, you lose your right to withdrawal.

Sample Withdrawal Form (Source: BGBl. I 2013, S. 3665)

(If you wish to withdraw from the contract, please fill out this form and return it.)

To Candleux, 5 Happiness Street, Business Bay, Dubai, United Arab Emirates

• I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

• Ordered on (*)/received on (*)

• Name of the consumer(s)

• Address of the consumer(s)

• Signature of the consumer(s) (only for paper notifications)

• Date

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